We are open: Caring through COVID-19 and beyond
We can imagine the uncertainty you are feeling with all the news, statistics, projections, and emotions that we are all trying to deal with daily. Some of our patients have needed to understand what we have done to ensure the safest possible way for our patients to receive our healthcare service. As such, we would like to share with you how we are working with each patient.
The Hospital is open for elective and emergency procedures. We are actively managing the risk to our patients, Doctors, and staff by adapting our processes and environment to meet the COVID-19 challenge. As a specialist Day Hospital with controlled admissions we are a low-risk facility, unlike a large multi-disciplinary hospital.
Your first contact point would be at the Ophthalmologist’s rooms.
Our Ophthalmologists protect you by:
- Allowing you to drive up to the door of the consulting room. There is no need to walk through the hospital to go to your appointment.
- Spreading the appointments out so you will not be with other people in the waiting area.
- Minimising your exposure to other people and necessary interactions will take place through masks and screens.
- Wearing a surgical mask.
- Using protective screens during the examination process.
And you protect the Ophthalmologists by:
- Calling, not popping in, to make your appointment with your Ophthalmologist so they can schedule you in.
- Not coming to any appointments if you feel unwell.
- Wearing a cloth mask – we are a compulsory mask facility.
- Spraying your hands (sanitiser will be available at the entrance to the doctor’s room) both on arrival and on departure.
The Hospital protects you by:
- Staying fully informed of the safest way to provide your care.
- Assisting with pre-admission requirements telephonically the day before your procedure.
- Screening every person on arrival at the hospital (patient, Doctor, family, staff).
- Wearing masks at all times.
- Ensuring a clean environment for you to enter, with regular high touch area cleaning.
- Limiting who you have contact with by:
- Making level 1 a patient only zone. Only patients will be allowed in the reception, ward, and theatre areas. Any other visitors will have to obtain special permission.
- Spreading out the furniture on both ground and the first floor levels to meet the physical distance protocols.
- Staggering the admission times of patients’ arrival.
- Placing perspex screens between reception staff and patients in our admission areas.
- Allocating you to a care team who will address your nursing needs.
You protect the Hospital by:
- Not coming to any appointments if you feel unwell
- Wearing a cloth mask – we are a compulsory mask facility
- Spraying your hands both on arrival and on departure
- Asking your support person to wait for you either in the ground level lounge or in the car
- Refraining from bringing any food or drink onto the hospital premises, (both patients and visitors). Any exception will have to obtain special permission
We are grateful for all the guidelines, directives and support from the Government, Ophthalmic Society of South Africa and other professional organisations.
During this time, we are still available to answer any questions you may have. Should you like to get in touch, please do so through any of the following platforms: